If you can't sign for your package on any of those days, they'll typically hold your package at a nearby UPS facility for 3-5 business days. In most cases, you must be present and provide a signature to receive your package. UPS will make three attempts to deliver your package on three separate business days. Above all, it’s worth thinking about ways to prevent package theft.Customer Support Home Using the Website Shipping, Instant Download, Email, & Mobile E-ticket Delivery What happens if I miss my UPS delivery? If you’re one of the 23 million Americans who’ve had a package stolen, hopefully, you have a clearer sense of what you can do. Even if package theft isn’t the fault of the shipper or carrier, it’s all too easy for the recipient to direct their understandable frustration in that direction. As package theft continues to rise, people and companies who ship and receive a lot of packages should seriously consider how they might prevent this crime before it happens. If you’re the shipper, then you’ll be working through a long process with UPS. With UPS, if you’re the recipient, you are going to need to contact the shipper, because all reports of lost packages and claims must be filed by the shipper. No matter your role in a lost or stolen package, shipper or receiver, the process of delivery replacement is not simple. UPS will also contact you if they refuse the claim.UPS will pay either the replacement or purchase cost, whichever is less.Once the claim has been approved, UPS will make a payment (to the shipper).UPS will determine the potential value of the package contents and verify that the product falls within the guidelines of UPS terms fo service.This includes an invoice, purchase order, and proof of mailing (make sure you keep copies of your documents…but I didn’t need to tell you that). You will need to send UPS documents that determine the package’s value.UPS will notify you when the package is delivered. If the package is found, UPS will not approve the claim and will route the package on to the recipient.If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post.Package searches can take up to 10 business days.Once the report is received, UPS will perform a package search.Wait 24 hours AFTER the delivery window.UPS requires the shipper to report any lost packages.This is especially important with UPS because they prefer to deal with the shipper. Responding promptly to these occurrences is essential to good customer service and return business. If you receive a report from a recipient of a missing or stolen package, UPS will want to work with you to find the package or provide reimbursement for the replacement or purchase cost, whichever is less. Now you’ve got to figure out this lost package issue and quickly. Likely, you’ve just received a call from someone you sent a package to. You’re the Shipper of a Missing UPS Package. InfoNotice might say that the package was left with a neighbor or in a good hiding spot like behind the house or a shed. Sign the UPS InfoNotice and place it outside your door for the re-delivery attempt. You may also have the opportunity to reschedule a delivery and leave additional instructions for the driver. Much better than driving out to the nearest UPS hub.Ģ. If the package was redirected to a UPS Access Point, you’d be able to go pick it up there. UPS drivers have a good deal of discretion regarding where they can leave the package, so the InfoNotice will give you important information about the decision they made.ġ. This means the UPS driver didn’t feel comfortable simply leaving the package on your doorstep. If you received a UPS InfoNotice, then it will give you more information on the state of the package. You’ll need to work with the shipper through this process to determine if a replacement item or refund will be granted.After you contact the shipper, UPS works with them to search for the package (see the process listed in next section).If your package’s status shows a missing delivery, your first step is to contact the shipper.If no InfoNotice is present, it means the package either hasn’t been delivered or has been lost or misplaced. ![]() If the package couldn’t simply be left, the tracking status will show UPS InfoNotice was left. This means you either signed a signature release for your address allowing drivers to leave packages unattended, or the driver found a safe place to leave it. If the UPS driver completed the delivery, then the package’s tracking status will show that it was delivered. You’ve decided that your missing UPS package was lost, and you want to pursue the issue with UPS. You’re the Recipient of a Missing UPS Package.
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